Terms & conditions and cancellation policy

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Special situations require special arrangements, and that is why we have extended our cancellation policy


No cancellation fee is applied when a booking is cancelled 3 months or longer in advance. Within 3 months of the booking date the following fees will apply:


- up until 1 month before arrival 40% of the booking total will be charged
- up until 1 week before arrival 70% of the booking total will be charged
- within 7 days before arrival 90% of the booking total will be charged


Travel restrictions
Should your local government apply COVID-19 travel regulations, prohibiting you from holiday travel, free rebooking will be available on short notice.


With this in mind, we wish you all the best and are looking forward to welcoming you at our Familux Resort.

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Our general cancellation policy outside of crisis periods is:

General Terms and Conditions (GTC) for Hotel Accommodation (41KB, PDF)

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