How safe is your Alpenrose – Familux Resort holiday?


  • Our secluded location at 1,000m above sea level, in the Tyrolean village of Lermoos, surrounded by nature and fresh air
  • The spaciousness of our resort, both indoors and outdoors
  • The exclusive comforts for our hotel guests, there is no public traffic or masses around us
  • Many years of successful cooperation with the professionals at external hygiene agencies, that regularly tests our facilities.
  • COVID-19 quick tests are available in the hotel for regular testing

We guarantee that you will be cared for by highly capable and motivated employees, all trained according to the current standards of operation. All employees are wearing masks, and take the necessary measures and precautions very seriously.


Last Update: 11.06.2021 – 11:00

Entry / Check-In and stay:

  • As a rule, proof of “low epidemiological risk” (tested, recovered, vaccinated) is mandatory upon entry of our resort and duration of stay. Please be advised that proof might be also be necessary upon entering Austria
  • Depending on the validity of the proof, further testing may be required for the duration of your stay – see “1) Tested” and “Test options in the resort and surrounding area”
  • Children up to the age of 10 (up to 9.9 years) do not need proof of “low epidemiological risk” (tested, recovered, vaccinated).
  • The proof (tested, recovered, vaccinated) must be available for inspection upon arrival. There is no test option on arrival at the resort.

The three verifications | Tested, Recovered, Vaccinated

1) Tested
  • a negative test result:
    • PCR tests | valid for 72 hours
    • Antigen tests | valid for 48 hours
    • Antigen self-test | valid 24 hours
    • A school-test is recognised as a valid entry test for children

  • Test options in the resort and surrounding area
    • Antigen self-test (nose test, 2cm) with digital verification – free of charge and valid for 48 hours
      • This test will be available in the resort, carried out under supervision and recorded in an official online system
      • this test is not valid for use upon arrival and check-in to the resort
    • People on holiday in Austria can test for SARS-CoV-2, free of charge, at one of the official Test Streets (Teststraßen). Sign up online via Austria Tests or through the hotline 0800 / 220 330

2) Recovered
  • Medical verification from doctor confirming the recovery from SARS-CoV-2 within the last 6 months.
  • Presenting a „Absonderungsbescheids“ (Austrian specific confirmation document of quarantine requirement): persons that have been infected with SARS-CoV-2 are exempt from mandatory test requirements
  • Other official proof of recovery from SARS-CoV-2 within the last 6 months.
  • Official confirmation of neutralising antibodies, no older than 3 months.

3) Vaccinated
  • Official confirmation of the first vaccination, valid from the 22nd day until 3 months after vaccination day
  • Official confirmation of second vaccination, valid from day 1 until 9 months after vaccination day
  • Official confirmation of vaccination by vaccine only requiring one dose, valid from the 22nd day until 9 months after vaccination day
  • Official confirmation of vaccination, valid from day 1 until 9 months after vaccination, for people with a positive PCR test at least 21 days before vaccination or confirmation of neutralising antibodies prior to vaccination.

More information (in German) can be found on

Specific COVID-19 measures

Cleaning/ disinfecting your rooms and suites

In order to limit contact with non-family members, particularly from entering your room during your stay, there is no automatic daily cleaning of your room. You decide! You don’t want housekeeping as standard during your stay? You can easily get fresh towels and coffee capsules at the reception.

If you do want room cleaning, then please hang the green sign on the door-handle of the room by 10:30. We will then clean your room daily by 13:00. Free of charge, of course.

Cleaning/ disinfecting of public areas

We have more than 40 dedicated staff working around the clock to make sure that your hygienic safety is secured. Extra strict hygiene standards are not new to us – every quarter, an external and independent institute, with its own laboratory, comes for unannounced visits to take contact tests, i.e. smears and samples from all areas and surfaces, in order to accurately check the hygiene standards of our whole hotel. We can proudly say that we always receive the top grades, for all areas of our hotel, in terms of cleanliness, bacteria and viruses, and are far above the legal standards. We always work to maintain this exceptionally high standard and of course to improve it even further.

The buffet

Our buffet is available with the usual high quality and tasty products, with plenty of disinfection stations for you to conveniently keep your hands disinfected. Please wear a FFP2 mask at the buffet, as well as in all other public indoor areas. And remember to please keep a minimum distance of 2m to other guests.

Table reservations

The spaciousness of our lovely restaurant enables us to reserve you a fixed table for the duration of your stay, to use at every meal. The required distance is easily maintained for everyone’s safety.

Kids Club from 0 to 15 years

Our age-appropriate clubs are open daily from 08:00 – 21:00, and our normal offerings and care are available as usual. The mask requirement applies to children from 6 years and older – nose and mouth protection from 6 years old, and FFP2 masks from 14 years old. In order to be able to offer the children a great time in our clubs, with as few restrictions as possible, we will carry out as many programme items as possible outdoors.

Teens activities

In our Teens-club we have a very special offering of interactive games and activities to entertain the older kids. The club is open to our teens all day long.

For cinema showings and theatre performances the minimum distance rule of 2m will apply. At the moment there is an additional limit (20m² / person) for theatre / cinema areas.


Our fitness studio will be open, operating under the current 20m² / person regulation. This means that maximum 4 people can use the fitness room at a time, however our fitness team will offer a wide range of outdoor classes. Adult sport excursions such as hikes, mountain tours, jogging and Nordic walking will ensure accessibility and variety for our fitness fans.
There is also an outdoor gym in Lusspark (approx. 150m away from the hotel).

Cosmetics/ Massage

Individual treatments are permitted and you can therefore enjoy all the wonderful treatments from our wellness brochure. Our spa team will be happy to advise you, and advance reservations are recommended. Due to the necessary close contact of the treatments, we carry out a quick test before starting – to protect both our guests and team.

Swimming pool/ Sauna

The swimming pool and sauna areas will be open to our guests, in accordance with the minimal distance regulations set (2m from other guests and 20m²/ Person). We appeal to your personal responsibility to keep the minimum distance so that our spacious swimming and sauna areas are available to all our guests, and so that the fun factor is guaranteed.

We kindly ask our guests to comply with the following measures

  • Keep at least 2m distance to other people, except people from the same household or fellow travellers in the same suite or chalet.
  • Wear a FFP2 mask in all public indoor areas. The mask requirement applies to children from 6 years and older – nose and mouth protection from 6 years old, and FFP2 masks from 14 years old.
  • Reserve in advance wherever possible. Reduce traffic jams at the reception and in the restaurant.
  • Pay contactless if possible. Preferably settle the bill through card payment.
  • Follow the instructions of our employees.
  • Avoid handshakes and hugs.
  • Wash your hands several times a day with soap and water for at least 30 seconds.
  • Avoid touching your face with unwashed hands.
  • Sneeze or cough in the crook of your elbow or in a tissue.
  • Do not travel if you are showing signs of illness. If you develop symptoms during your stay, please contact reception by phone.

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