Frequently asked questions from A to Z

Arrival / Transfer

In Lermoos, at the foot of the Zugspitze at 1004 meters above sea level, only 200 meters from the gondola lift and away from the hustle and bustle of everyday life, is the Alpenrose. How to get here? By car, train or aeroplane.

Car (From the north over two toll-free access roads)

Coming from Germany and Austria:

  • Via the Ulm-Kempten-Reutte-Lermoos or
  • Munich-Garmisch-Ehrwald-Lermoos highways

Coming from Switzerland:

  • Via Lindau-Sonthofen or Arlberg

Coming from Italy:

  • Via the Brenner or Reschen passes (duties are required on these two routes!) or
  • Via highway (until 40km before Lermoos) – Brenner-Innsbruck-Mötz-Fernpass Lermoos

Rail:

  • Innsbruck-Garmisch-Lermoos or
  • Munich-Garmisch-Lermoos

Airplane:

  • Innsbruck, 70 km or
    • Memmingen 130 km or
  • Munich 140 km or
  • Stuttgart 230 km or
  • Zurich 250 km or
  • Salzburg 270 km

Feel free to use our airport shuttle by Shuttle and More (fees)
We would be happy to organize a transfer on your behalf to and from your destination airport / railway station in order to provide you with a stress free arrival.

Prices per transfer (up to 8 people):
Place (Price Train station / Price airport)
Innsbruck (€ 150/€ 150), Munich (€ 180/€ 260), Salzburg (- /€ 360), Zürich (- /€ 435), Memmingen (- /€ 195), Stuttgart (- /€ 410), Oberjoch (€ 95/-), Imst (€ 75/-), Landeck (€ 95/-), Garmisch (€ 50/-), Ulm (€ 250/-), Kempten (€ 115/-), Reutte (€ 50/-)

All prices include 10% VAT.

If we may organize a transfer for you and your family, please send us a message stating your reservation number along with the following information:

Airport transfer: Arrival & departure time as well as the respective flight numbers.

Train station transfer: Arrival & departure times as well as the corresponding tracks.

If you prefer, we can also apply the hotel transfer amount to your hotel bill.

Baby menu

Milk
HiPP 1 Organic Infant Formula from birth
HiPP 2 Organic Follow-on Formula after 6 months
HiPP 3 Organic Follow-on Formula from 10 months
HiPP HA1 Combiotik Infant Formula from birth
HiPP HA2 Combiotik Follow-on Formula from 6 months

Good Morning Cereals
Strawberry yoghurt from 10 months
Fruit yoghurt from 10 months

Tea
Organic fennel tea from 1st week
Childtren´s tea fred fruits 1 to 3 years

Ceral Pap
Pap Rice flakes, gluten free after 4 months

Vegetables
Mixed vegetables after 4 months
Baby carrots with potatoes after 4 months

Meals
Carrots with potatoes and organic beef after 4 months
Vegetable rice with organic chicken after 4 months
Potatoes with vegetables and organic beef from 8 months
Organic ham pasta with vegetables from 8 months
Spaghetti with fish and vegetables with cream from 12 months
Rigatoni Napoli from 12 months

Evening:
Good night pap baby biscuits after 4 months
Good night pap pure semolina after 4 months

We are also pleased to prepare fresh vegetable and fruit purees each day for your children. Please contact our staff in the restaurant.

Bank details

Important: Please enter your reservation number in the “Purpose” field.

German bank details:
Hypo-Vereinsbank in D-Garmisch * Account number: 6350390632 * Bank code: 70320090
IBAN: DE88703200906350390632 * BIC: HYVEDEMM654 * Ernst Mayer, Hotel Alpenrose

Swiss bank details:
BTV Staad * EURO-Account number: SA31038AB * Bank code: 8525
IBAN: CH1908525000SA31038AB * BIC: BTVACH22 * Ernst Mayer, Hotel Alpenrose
BTV Staad * CHF-Account number: SA31038AA * Bank code: 8525
IBAN: CH4608525000SA31038AA * BIC: BTVACH22 * Ernst Mayer, Hotel Alpenrose

Austrian bank details:
Raiba Ehrwald-Lermoos * Account number: 322107 * Bank code: 36219
IBAN: AT633621900000322107 * BIC: RZTIAT22219 * Ernst Mayer, Hotel Alpenrose

(Please remit all payments free of charge to recipient otherwise we will be required to add the charges to your invoice.)

Biker

Mountain Bike Package (In addition to the room rate)

Package without the room may be booked for any room type.

  • 5 guided tours
  • Daily energy package
  • 3 – 20 min. massages

In addition, we offer all our bikers:

  • Free GPS rental
  • fully equipped bike workshop
  • laundry room, maps
  • daily biker Stammtisch
  • affordable high end bike rental (prices available on request)

As a member of Mountainbike Hotels and leading enterprise of Kinderhotels, the Alpenrose is considered the leading resort for family-friendly cycling holidays. Find more information here.

Bonussystem Alpenrosen

How many Alpenroses (loyalty points) will each family receive for their holiday? The number of Alpenroses is calculated based on the total value of the hotel bill (room + all extras). We'll be happy to credit each family with 3% of their total spend in the form of Alpenrose points on their loyalty account after departure. The Alpenroses to euro conversion rate: 1:13.333.

What can the Alpenroses be used for? In the regular guest area there are various package deals which you can book online, thus redeeming your Alpine roses. In the event that you can't find a suitable package, you can convert your Alpine roses into a gift certificate for use in our wellness area, using the “Coupon” button (conversion rate 1: 13.3333). The Alpenroses can also be converted into a cash discount by Reception and deducted from your final bill (1: 20 conversion rate).

How are the Alpenroses converted into euros? Conversion of Alpenroses into euros is based on ratios of 1:13.333 and 1:20, i.e. 1000 Alpenroses would amount to a € 50 cash discount (1:20 ratio). However, if you opt for one of our special offers within the regular guest area or a voucher for the wellness area, then 1000 Alpenroses amount to € 75 (ratio 1:13.333).

Did you enjoy your holiday with us? Then recommend us and receive valuable Alpenrose loyality points! How does it work? Enter the regular guest portal with your access data and as recommendation enter the data of your friends and acquaintances. Then submit your personal holiday recommendation. If your friends and acquaintances book with us, you will receive 200 Alpenroses for each night (worth € 15) credited to your regular account and the recommended family will benefit from 400 Alpenroses (worth € 30) as a welcome bonus.

How long are the Alpenroses valid for? The Alpenroses do not expire. Just the birthday bonus is available two years for redemption. If a vacation during this time in our two hotels is not possible, the Alpenroses can be printed out as a coupon to be redeemed later.

Cancellation and trip interruption insurance

To lessen the affect of potential unforeseeable circumstances, you are welcome to purchase cancellation insurance through our hotel for any of the following conditions:

An insured event exists if one of the items specified below occurs, affecting the insured's ability to travel; for example, the commencement or continuation of the journey is not possible; a serious accident or illness of the insured, his spouse, children, parents, in-laws; death of someone within one of the insured person's circle or siblings, grandparents, grandchildren, children in-law. A sudden, unforeseen, severe pregnancy complication.

Adverse vaccination reactions, an unexpected recurrence or exacerbation of a chronic illness, or serious damage to the property of the insured persons at their place of residence due to fire, acts of God, or a criminal act by a third party, making their presence mandatory.

What is the deductible?
If the booking is cancelled prior to travel, 20% of the booking is non-refundable. If the booking is cancelled prematurely during the stay, 20% of the booking is non-refundable.

What should be done in the event of a loss?
Unable to make of the trip. The guest must inform the Leading Family Hotel & Resort Alpenrose as soon as possible as to what is preventing travel and send a confirmation with diagnosis from a doctor or a police report.

How much does the insurance cost?
1-3 days = € 30 / 4-7 days = € 60 / 8-10 days = € 90 / 11-15 days = € 120 / 16-21 days = € 180 per stay, room and family (After completion of the cancellation insurance, a refund is no longer possible!).

Important!
Please note that we are only able to accept cancellations in writing. Thank you for your understanding.

In the event of cancellation of the booking prior to arrival or premature departure of the booked stay without additional cancellation insurance or for a reason that is not listed as an insured event (see introduction), the following failure costs shall be borne (Under the jurisdiction of Reutte / Tirol / Austria):

  • Up to 1 month before arrival date, 40% of the booked stay
  • Up to 1 week before the arrival date, 70% of the booked stay
  • Within the last week before arrival, 90% of the booked stay

Cancellation free of charge:
A cancellation free of charge is possible up to 3 months prior to arrival. Only in this event is the cancellation insurance premium refundable (if it is cancelled in advance).

Check IN/Check OUT

Check-IN
Your room will be available from 14:00; however, you may arrive earlier and enjoy all hotel services.

Check-OUT
On departure, we request that you leave your room by 10:00; however, you may continue to enjoy all hotel services (except dinner).

Childcare

We offer childcare for children from the first week of life who are cared for according to their age at the Baby Club, Mini Club, Adventure Club and Teen Club. Our excursions, craft and game programs take into account the age and, when possible, the desires of the children. Children under 3 years must be accompanied by a parent to participate in excursions.

Our 24 childcare staff members lovingly care for your loved ones 7 days / 90 hours per week, i.e. Sunday through Friday from 08.00 – 21.00. On Saturday, the child care is open from 09.30 – 21.00, with the possibility of a supervised group lunch and dinner.

With crawling spaces, changing tables and rest areas, your little ones are in good hands in our baby area. Our teen program with animation should not be missed. You will find more detailed information on our play equipment in our hotel brochures or our website.

You are welcome to schedule a consultation with the management of child care and reserve private child care services for your children. Until 22:00, the hourly rate is € 10 per hour and after 22:00, it is € 15 per hour.

Dog

You are welcome to bring your dog with you. Dogs are allowed in both the bar area and your room. Unfortunately, you may not bring your dog with you into the restaurant, the garden, the swimming pool and the children's areas. We charge € 25 per day for your dog of any size, not including food.

Garage / Luggage service

You can also use our underground garage free of charge (maximum height front: 2.40m, rear: 2.20m). We are also pleased to park your car for you and return your luggage directly to your room free of charge and then later back to the car.

Golfing on the sunny side of the Zugspitze

The 9-hole golf course facility with its incomparable panorama of the Tyrolean Zugspitze peaks, situated in a natural meadow, with of course, the cutting-edge, international criteria, is also ideally suited for tournament events. Enjoy all the advantages of the founding hotel or use our hotel's own golf simulator. Our Golf Pro “Joe” is especially available to our guests. For more information about our golf offer visit our Golf page.

Internet

Free Wi-Fi Internet Access is available in the rooms, in the hotel bar area and in the wine lounge. A business centre is also available with two internet computers.

Swim lessons

Swim lessons are held from Monday to Friday between 08.00 and 12.00 every week.

Individual days in group lessons cost € 15, private lessons cost € 24 per half hour. The package (Monday to Friday, half hour per day) can be booked for € 60. Children of all ages can participate, with a maximum of 4 children per group. Children up to 3 years who are participating in the swim course must be accompanied by a parent. Registration deadline is on Sunday at 18:00.

Swimming aids such as the “swimming trainer” are available free of charge for the duration of the course.

Skiers information

Skiers Information Winter 2018/2019
Grubigstein Ski Resort (200m from the hotel) and Zugspitze (approx. 10 minutes by car):

The Grubigstein ski area has 9 lifts (1, 000 m – 2. 100 m) and offers various slopes for all skill levels with 33 km of ski runs. A snowboard nature area with its own snowboard descent awaits snowboarders. Snow-making systems ensure unlimited snow sports all winter long (mid December – mid-April). Find more information, as well as a piste map, on the Bergbahnen Langes website: www.langes.at.

The skiers and snowboarders arrive high on the Zug Spitz plateau, the glacier ski area of the Zugspitze (2,962 m). The ultimate experience as the Zugspitze is high above the tree line in the eternal ice. 2 chair lifts, 8 ski lifts and many “red” and “blue” runs attract skiers well into the spring. The Zugspitzbahn Talstation is located in the neighbouring village of Ehrwald. More information and a piste map are available on the homepage of the Tyrolean Zugspitzbahn: www.zugspitzbahn.at

Lermoos Ski School
We organise ski courses for children and adults at our reception desk. The children are transported to the ski school by us, picked up and supervised during lunch (lunch included), and afterwards are cared for in the Kinderclub. Lessons are available from Sunday – Friday. Beginner lessons start on Sundays and Mondays. Lessons can be booked throughout the day (09.45 – 11.45 and 14.00 – 16.00) or half days (09.45 – 11.45) as well as private lessons (times to be arranged, during high season in the afternoons from 12.15 – 13.45). Group courses cost € 209 (in the high season) € 192 (in the low season) for 6 full days for children and adults. All prices as well as those for snowboard and cross-country courses are available at: www.skischule-lermoos.tirol/en/information/prices.html.

Ski School Snowpower
We are supported for private lessons by our second partner, the Skischule Snowpower. The lessons are also held in the skiing area Grubigstein. The booking is also possible over our reception team. A pre reservation is recommended, especially for the high season (Christmas, New year and the Carnival weeks). You will find all prices at: www.skischule-lermoos.com/en

Zwergerl Ski Lessons
On the cooled and snow-capped roof of the underground car park, our Zwergerlskikurs can be booked for children 2.5 – 3 years old from Sunday to Friday (10.00 – 12.00) with daily and weekly rates. Below are the coming season’s rates:
1 Day € 40
2 Days € 75
3 Days € 105
4 Days € 135
5 Days € 165
6 Days € 190

Tyrol Zugspitz Arena Ski Pass
The snow pass applies to the Tyrolean Zugspitz Arena, including Zugspitzbahn, Garmisch-Partenkirchen and Mittenwald. Six days cost € 247,00 per adult and € 123,50 per child (up to 15 years) in the high season, 6 days € 222,50 per adult and only € 111,00 per child (up to 15 years) in the low season. Prices for half day, full day, and additional multi day tickets are available at www.langes.at.

We offer a discounted ski package during the following periods:
08.12.-22.12.2018, 05.01.-26.01.2019 and 09.03.2019-end of the season for a total price of € 235,00. It includes a 6-day ski pass, a solarium coin and a € 35 wellness voucher.

Ski hire
You can rent your ski equipment in advance or on the day of arrival through our partner company “Sport Hofherr”. The ski rental is located in the hotel and helps you save on baggage. For advice, a quotation, or placing an order, please use the request form available at: www.hofherr-verleih.at
Your rented or private equipment is best stored in our large ski depot.

Sun skiing for children (16.03.-09.04.2019):

Zwergerlskikurs (2.5 – 3 years) including ski rental € 0
With a minimum 7 nights booking, the Zwergerlskikurs in the hotel’s garden including ski equipment (skis, boots and helmet) is offered free of charge for 2.5 – 3.9 years old. You save € 245 per child.

Childrens ski rental for free (2,5 – 6 years):
You stay a minimum of 5 nights in Alpenrose Hotel and one adult rent ski in our hotel shop, then all ski equipment (skis, boots and helmet) is free of charge for 2,5 – 6 years old.

Spa, sauna, fitness & bathing area

Our Spa is open 7 days a week. Our masseurs and beauticians will gladly provide recommendations and design an individual spa package tailored to you. You may book appointments approximately 10-14 days prior to arrival, upon your arrival, or during your stay directly in the spa.

Select from traditional treatments, such as partial and full-body massages, facial treatments, manicure and pedicure, and from a wide range of exotic treatments such as hot stone, ear candles, or Shirodhara.

More information about our spa services is available on our website: www.hotelalpenrose.at. Treatments can be booked in advance by filling out the form and sending it to our spa. You can also contact the spa by telephone from 09:00-19:00: +43 / (0)5673 / 24 24 54.

Our spacious sauna area offers a Himalayan salt crystal sauna, salt steam bath, bio-sauna, herbal steam bath, Laconium, sauna (Finnish sauna), ice fountain, foot rollers in a comfortable relaxation area along with a fruit and beverage buffet, fireplace, chairs, water beds, showers, foot massage bath, relaxation swings and a meditation room with gel relaxation beds and exotic sounds, pleasure for both the big and small.

You can participate in fitness programs Monday through Friday. The following courses are accompanied by experts: Nordic walking, Bauch-Beine-Po, Pilates, Aqua Fit, circuit training on our fitness equipment, Rücken und Stretch as well as Bodyworkout. You may also workout independently on our fitness equipment and in our fitness room.

Our bathing area includes and indoor / outdoor pool (approx. 30° C) and a jacuzzi (heated all year round, approx. 36° C). For our younger guests, we have the water wonder world with the motto: “Piratenland” (approx. 35° C). The depth of the swimming pool is 1.40 m and the children's pool is 20 cm. We provide beach towels and bathrobes for adults and children for the duration of your stay.

We also offer a tanning bed (€ 10 for 15 min.).

This i don't have to bring with!

You will not need to bring the following:

  • Bathrobes and towels
  • Babyphone
  • Bottle warmers, electric kettle and steriliser
  • Crib and baby rocker
  • Humidifier and night light
  • High chair, bibs
  • Backpack
  • Prams and buggies (rain cover + foot muff)
  • Changing mat, nappy bucket
  • Baby bath
  • Bicycles and bicycle helmets (summer)
  • Sled (Winter)
  • Helmets (winter)

Please bring personal items for the children, such as diapers and special infant formula.

Ultra All Inclusive gourmet board

The ultra-all-inclusive gourmet board includes our generous breakfast, lunch and afternoon buffets with sweet and savoury delicacies, and an evening menu with various choices and all non-alcoholic drinks from the buffet area.

We offer our all-inclusive gourmet board exclusively to all family members. Please understand that it is not possible for us to monitor unused services or to provide deductions.

Allergies: We are happy to consider your allergies and prepare allergy-friendly food for you.

Babyfood: HiPP Baby menu (various types of milk, cereals, tea, porridge and jars. Upon request, we also prepare fresh porridge for your children.

VOUCHER WORLD

We offer help to anyone who thinks that screaming kids and totally relaxed parents are a contradiction in terms. We at Alpenrose have made it our mission to resolve this apparent contradiction: The unique blend of a family, wellness and adventure hotel makes it possible. With an Alpenrose voucher, you can give your loved ones a wellness experience, pure relaxation or just treat them to a short break!

Take advantage of our service and get your hands on your vouchers straight away.

Weather

Due to the variety of facilities in the hotel (sauna and bathing facilities, spa, Piratenland, play area over 1000m² in size) your holiday is not dependent on weather conditions. Our Children's Club offers good and bad weather variations to every programme offered.

You will find the current daily weather forecast here.